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ITSM – ITIL : How Similar and How Different?

ITSMITILITSM stands for IT service management. ITIL meaning IT infrastructure libraryIt is the process involved in managing IT services provided to customers (like planning, delivering, operating and controlling )It is a structure consisting of the best...

DMAIC Methodology

What is DMAIC? The Lean-Six-Sigma projects follow the DMAIC methodology. DMAIC is an abbreviation for DEFINE, MEASURE, ANALYSE, IMPROVE and CONTROL. DMIAC is a data-driven improvement initiative used for improving, optimising and stabilizing business processes and...

Why Lean-Six-Sigma go hand-in-hand?

Why Lean-Six-Sigma go hand-in-hand? The Key principles of Lean are Value – Define what is of value to the customer Eliminate Waste – Identify the Value Stream and eliminate what is of no value to end customer Flow – Create a constant Flow Pull...

What is Six Sigma?

What is Six Sigma? Six Sigma is a long term, forward thinking initiative designed to fundamentally improve the way of doing things so that quality improves and variations are reduced. Six Sigma is more sophisticated than applying simple problem solving tools. Six...

What is Lean?

Each company that want to become world class has to solve the same challenge. How can we provide products or services with maximum value for our clients at the lowest possible costs and with shortest delivery time? With regard to the production and delivery process...