ITIL® 4 Foundation Certification Training in Mumbai
ITIL® is the most widely accepted approach to IT service management in the world. ITIL® is a best practice framework that has been drawn from both the public and private sectors & describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
ITIL® refers to Information Technology Infrastructure Library™.
ITIL® is the most widely accepted approach to IT service management in the world.
ITIL® is a best practice framework that has been drawn from both the public and private sectors & describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
ITIL® was developed in the 1980s and 1990s by CCTA (Central Computer and Telecommunications Agency, now the Office of Government Commerce, (OGC), under contract to the UK Government.
Since then, ITIL® has provided not only a best practice based framework for IT management, but also an approach and philosophy shared by the people who work with it in practice.
From January 2014 onwards, the IPR for ITIL® is owned by AXELOS Ltd.
ITIL® has now been updated twice since inception. First time in 2001, version 2(V2) of ITIL® was released. The Service Support and Service Delivery books were the core focus of ITIL® . Second update of ITIL® was published in year 2007 – Version 3 (V3). This adopted more of a lifecycle approach to service management, with greater emphasis on IT business integration. Released in July 2011, is often called ITIL® 2011 or ITIL® V3. The latest version of ITIL® is ITIL 4 released in February 2019
About ITIL® Qualification and Examination
ITIL® Foundation Qualification
The ITIL® 4 Foundation Certificate in IT service Management is targeted at Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals who are working within an organization that practices ITIL® and who need to be informed about – and contribute to – service improvement.
The purpose of the ITIL® Foundation Certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for service management.
ITIL® 4 Foundation Examination
- Closed Book Exam
- Multiple Choice – 40 Questions
- 60 Minutes
- 65% needed to Pass ( 26 out of 40 )
Syllabus of ITIL® 4 Foundation
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 15 ITIL practices
- Understand 7 ITIL practices
Our Schedule for ITIL® 4 Foundation Batch
|Thane||14-15 December 2019||Lodha Supremus Thane|